Refund policy
Returns
We want you to love your Brisa. If you're not completely satisfied, we offer a 30-day money-back guarantee from the date your order is delivered.
To be eligible for a return, your item should be in its original condition and packaging where possible. To start a return, contact us at [YOUR EMAIL] with your order number and the reason for the return, and we'll send you instructions.
Refunds
Once we receive and inspect your return, we'll notify you that we've received it and let you know whether your refund is approved. If approved, your refund will be processed to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take additional time for the refund to appear.
30-Day Money-Back Guarantee
If Brisa isn't right for you, you can request a full refund within 30 days of delivery — no complicated process. Contact us and we'll take care of it.
Warranty
Every Brisa is covered by a 1-year warranty against manufacturing defects. If your product stops working under normal use within this period, contact us with your order number and a description of the issue, and we'll arrange a replacement or refund.
Damaged or wrong items
If your item arrives damaged, defective, or incorrect, please contact us within [48 hours / 7 days] of delivery with photos, and we'll make it right at no cost to you.
Return shipping
- For 30-day guarantee returns, return shipping is covered by Brisa.
Contact
Questions about a return? Email us and we'll respond within [24–48 hours].